Praxis CI
813bd586d6
v0.3 milestone merged to main. Mastery scoring + competency rubrics + verifiable credentials (formative-tier) shipped. 13/13 REQ-IDs covered. Next milestone: v0.4 (operator tier — cohort dashboard + auth + Postgres). ---ci--- project: praxis phase: 2 milestone: v0.3 status: complete milestone_complete: true milestone_merged_to_main: true ---/ci---
90 lines
2.6 KiB
YAML
90 lines
2.6 KiB
YAML
# Praxis scenario library index — slim manifest (SLICE-02, RESEARCH §D).
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# One entry per scenario. Updated when scenarios are added/removed.
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# The loader (server/scenarios/library.py) reads this to enumerate the library;
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# individual scenario YAMLs are loaded on demand via server/scenarios/loader.py.
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version: "1.0.0"
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scenarios:
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- id: cs_refund_ca_v01
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path: customer_service/cs_refund_ca_v01.yaml
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title: "Angry customer requesting refund on a damaged product"
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difficulty: 1
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failure_mode: escalates_unresolved
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rubric_criteria:
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- empathy
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- resolution
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- de_escalation
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- professionalism
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version: "1.0.0"
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author: expert
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generated_from: null
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- id: cs_escalation_ca_v02
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path: customer_service/cs_escalation_ca_v02.yaml
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title: "Customer threatening escalation over a delayed order"
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difficulty: 2
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failure_mode: escalates_unresolved
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rubric_criteria:
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- empathy
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- resolution
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- de_escalation
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- professionalism
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version: "1.0.0"
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author: expert
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generated_from: null
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- id: cs_policy_exception_ca_v03
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path: customer_service/cs_policy_exception_ca_v03.yaml
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title: "Customer requesting a return outside the policy window"
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difficulty: 3
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failure_mode: policy_rigid
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rubric_criteria:
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- empathy
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- resolution
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- de_escalation
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- professionalism
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version: "1.0.0"
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author: expert
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generated_from: null
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- id: cs_multi_issue_ca_v04
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path: customer_service/cs_multi_issue_ca_v04.yaml
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title: "Customer with a damaged product, a billing error, and a shipping delay"
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difficulty: 3
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failure_mode: multi_issue_drop
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rubric_criteria:
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- empathy
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- resolution
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- de_escalation
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- professionalism
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version: "1.0.0"
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author: expert
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generated_from: null
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- id: cs_recovery_ca_v05
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path: customer_service/cs_recovery_ca_v05.yaml
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title: "Loyal customer considering cancellation after repeated issues"
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difficulty: 4
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failure_mode: recovery_missed
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rubric_criteria:
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- empathy
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- resolution
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- de_escalation
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- professionalism
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version: "1.0.0"
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author: expert
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generated_from: null
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- id: cs_mastery_demonstration_ca_v06
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path: customer_service/cs_mastery_demonstration_ca_v06.yaml
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title: "Complex multi-faceted customer interaction (refund, escalation, policy exception)"
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difficulty: 5
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failure_mode: none
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rubric_criteria:
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- empathy
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- resolution
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- de_escalation
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- professionalism
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version: "1.0.0"
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author: expert
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generated_from: null |