Praxis CI
4d39596a7d
Phase 1 complete. Mastery scoring + competency rubrics + VC issuer shipped. 9 slices, 5 waves, 238 tests passing, 13/13 REQ-IDs covered. 4/4 grill MUST conditions satisfied. VERIFY: APPROVE_WITH_NOTES. ---ci--- project: praxis phase: 1 milestone: v0.3 status: complete requirements: covered: [REQ-MAST-01, REQ-MAST-02, REQ-MAST-03, REQ-SCEN-02, REQ-SCEN-03, REQ-SCEN-04, REQ-PATH-02, REQ-NFR-MAST-01, REQ-NFR-MAST-02, REQ-NFR-VC-01, REQ-NFR-VC-02, REQ-NFR-IRT-01] partial: [] ---/ci---
46 lines
1.0 KiB
YAML
46 lines
1.0 KiB
YAML
slug: customer_service
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name: Customer Service Mastery
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skill: customer_service
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weeks:
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- week: 1
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title: "Foundations — Refund & Return"
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scenario_ids:
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- cs_refund_ca_v01
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gate:
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required_scenarios: 3
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required_score: 3.5
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- week: 2
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title: "De-escalation"
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scenario_ids:
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- cs_escalation_ca_v02
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gate:
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required_scenarios: 3
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required_score: 3.5
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- week: 3
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title: "Policy Exceptions"
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scenario_ids:
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- cs_policy_exception_ca_v03
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gate:
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required_scenarios: 3
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required_score: 3.5
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- week: 4
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title: "Multi-Issue Resolution"
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scenario_ids:
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- cs_multi_issue_ca_v04
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gate:
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required_scenarios: 3
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required_score: 3.5
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- week: 5
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title: "Recovery & Retention"
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scenario_ids:
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- cs_recovery_ca_v05
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gate:
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required_scenarios: 3
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required_score: 3.5
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- week: 6
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title: "Mastery Demonstration"
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scenario_ids:
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- cs_mastery_demonstration_ca_v06
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gate:
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required_scenarios: 3
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required_score: 3.5 |